DAVAO CITY, July 12 (PIA)– The City Government of Davao is conducting a series of orientation on its front-line personnel to expedite ways of doing business with the local government.
This is in line with the implementation of the Republic Act 11032 or Ways of Doing Business Act which will be fully implemented in August this year.
Erwin Alparaque, chief of the Human Resource Management Office of the Davao City Government said personnel coming from the City Treasurer’s Office, Business Bureau, Local Civil Registrar, City Assessor’s Office, City Building Office, City Health Office and the City Planning and Development Office is briefed regularly, as they deal with the transacting public most often.
He said the city employees must provide excellent service at all times.
“The aim of the law is to standardize the deadline of all government transactions,” Alparaque said.
He said that under the old law, government transaction must be terminated within five days while complex transactions must be facilitated within 10 days.
Alparaque said that with the new law, all simple government transactions must be processed within three days, seven days for complex transactions and 20 days for highly technical transactions.
“All transactions must be processed within the given prescribed period,” he said.
Alparaque said that the new law has provided a zero-contact policy, except for the preliminary assessment and evaluation of the submitted requirements.
He stressed that no government employee must be in-contact with the client in any manner, unless if it is strictly necessary to avoid bureaucratic red tape.
“In the past, if there were delays in the transaction, one would assume that there was a corruption in the process or something was wrong with the documents which no longer necessitated other requirements,” Alparaque said.
He said the transacting public must be provided with a checklist of requirements.
Alparaque said that acknowledgement receipts must be issued to confirm the initial transaction, with the seal of the office concerned, the name of the officer who received the documents and the date and time of the receipt.
“At all times, the employees must wear their respective identification card so that the transacting public can easily identify the person, they are dealing with,” he said.
Alparaque said the law also provides penalties on the delays of the transaction from the erring employee to the official who is authorized to approve or to disapprove the transaction.
He said the first offense has a corresponding penalty of suspension from work for six months while the second offense will be tantamount to dismissal from government service, perpetual disqualification to hold public office, forfeiture of benefits and imprisonment from one year to six years.
Alparaque said that the law also mandates all government agencies to computerize all transactions.
“It means automation in securing business permits. Processing of documents can be done online,” he said.
Locally, Alparaque said the city government is about to pursue its paperless transaction.
He said time will come that the registration or renewal of business permit be done at home through online processing.
Alparaque said complaints can easily reach the Office of the President in coordination with the Office of the Executive Secretary, the Civil Service Commission and the Presidential Communication Operations Office through the citizen’s complaint center through SMS and email.
“Upon receipt of the complaint from the hotline 888, the concerned agency or local government unit will receive immediately through its official portal, where the office or LGU concerned must conduct concrete action to the particular issue within 72 hours, including holidays, Saturdays and Sundays,” he said.
Alparaque said they have to monitor their laptops from time to time so that they can act on the complaints immediately. (RGA/JGSD/PIA-Davao)
Source: PIA Feed